You have the right to cancel your order before it has been shipped. To cancel your order, please contact our customer service team as soon as possible. Once your cancellation request is confirmed, we will process a full refund to your original payment method. Please note that if your order has already been processed for shipping, cancellation may no longer be possible, and you will need to follow our standard return procedure after receiving the item.
We accept returns within 30 days of the original purchase date. To be eligible for a return, your item must be unused, in the same condition as you received it, and in its original packaging. You must also provide the original receipt or proof of purchase. Items that are damaged, altered, or missing parts for reasons not due to our error are not eligible for return. To initiate a return, please contact our customer service team to obtain a Return Merchandise Authorization (RMA) number. Returns without an RMA number will not be accepted.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 7-14 business days. The exact processing time may vary depending on your payment provider. Please note that shipping costs are non-refundable unless the return is due to an error on our part.
If you have not received your refund within the expected timeframe, please first check your bank account or credit card statement to ensure the refund has not been processed. Some banks or payment providers may require additional time to post the refund to your account. If you still have not received your refund after this period, please contact your bank or payment provider for further assistance. If the issue persists, contact our customer service team with your order details, and we will investigate the matter promptly.
If you have any questions about our Return & Refund Policy, please do not hesitate to contact us:
Company Name: xiaohentgpdsjpp OÜ
Address: Narva mnt 37, 10152 Tallinn, Estonia
Phone: +372 654 8217
Email: [email protected]
